Here are some frequently asked questions.
If this FAQ list does not answer your questions, please refer to help file for more information or send an Email to Reservation Master Support team. Thank you.

General Information

• How does the 30 day trial works.
• Can I use the data entered during the 30 day trial.
• I have entered some test data can this data be deleted.
• How do I set up the program for multi user?
• I wish the program has this or that feature
  

Reservation

• What basic information is required to start using the software?
• Can I have a number of different tariffs depending on seasons?
• How can I alter the vehicle information and rental planner sheet display?
• Tax code is displayed as GST can this be changed.
• I would like to hide GST amount on invoices.
• I am selling some products is can this be automated.
• Can I insert our company logo on the invoice?
• I would like to use the customer data to create a mailing list.
• Some times I have a need to double book can this be done.
• What is the use of customer code can I leave it blank?
• I don't like the screen colours can I change them?
  

General Information

• How does the 30 day trial works.

  The Rental planner 30 Day Trial is available to provide people the chance to try out the Rental planner system and see if it fits their requirements. After installing the software onto your computer, you can use it free of charge without any limitation for a period of 30 days.

• Can I use the data entered during the 30 day trial.

  Yes absolutely the data entered during this period is actual data and is available to you after the program is registered.

• I have entered some test data can this data be deleted.

  Test data can be manually deleted by selecting Purge Data from the file menu and selecting the date to include the current date.

• How do I set up the program for multi user?
  
  The software package can operate in a multi user environment, from the file menu select configuration/preference tab click select and locate the data base file " rentplanner.abs" on the network. (Please note that you will have to purchase a licence for each computer)

• I wish the program has this or that
  
  The creation of software package is never completed, although we can not promise the we incorporate new features wanted by users. We welcome any suggestion users may have including during the trial period. Please send us an email. We will let you know if your suggestion has been accepted and will provide you with an program update as soon it is released.
  

Reservation

• What basic information is required to start using the software

  Most important is to set the configurations accessible from the File menu/Configuration Type in you company details required to print reports and invoices, TAX codes to calculate the tax rates, Vehicle and rate to enter vehicle description.

• Can I have a number of different tariffs depending on seasons?

  Yes In configuration under Tariff codes enter the adjustment amount applicable to the various months and a negative number for deduction or a positive number for additions.

• How can I alter the vehicle information and rental planner sheet display?

  The colors and size of the grids can be configured according to you own requirements, also from the configuration menu. Guarantee color and description can also be altered.

• Tax code is displayed as GST can this be changed.

  You can change the tax description from GST to VAT or any other description you like this new tax description will then be used on your forms and report

• I would like to hide GST amount on invoices.

  You can hide from GST to VAT from your invoices by changing the configuration settings tick "Don't show tax on invoices".

• I am selling some products is can this be automated.

  Yes you can enter the product information and selling prices File menu/ products and select the product button in your invoice to add product sold on to your invoice.

• Can I insert our companyl logo on the invoice?

  A standard BMP file can be use for your logo please select in the configuration.

• I would like to use the customer data to create a mailing list.

  Selected customer information and data can be exported as a comma delimited file which can be used by Microsoft Word mail merge.

• Some times I have a need to double book can this be done.

  As there are time that this may be required you can set the preference to allow double booking, it is recommended to disable this again once the double booking is made.
  

• What is the use of customer code can I leave it blank?
  
  The customer code is use to recall detail information for returning customers and therefore is a required field. You can however set the preference to Auto generate the customer code. Please remember that using a name may make it easier to find a returning customers. You could for instance use the first letter of Given name and the Family name as a code.
  
  
• I don't like the screen colours can I change them?
  
  Yes you can alter the screen colours, this can be done from your configuration menu select the colour setting tab. Here click the colour buttons and select you own colour. You can also alter the size of your grid from here.